How do I contact customer support for assistance with insurance renewal?

For assistance with insurance renewal, you can contact our customer support via WhatsApp at +60 18-258 3957 or email at [email protected], or through the app’s designated support feature. We’re here to help you through every step of the process.

Published on January 27, 2025

Related Questions

What does the vehicle insurance cover?

Vehicle insurance typically covers accidental damage, theft, third-party bodily injury or death, and third-party property damage. And there are a few add-on covers available if you wish to insure your car for more than what the regular policy provides. You have the following options from which to choose:Any damages to your car’s windscreenAny damages to your car audio and accessoriesAny damages to your car caused by natural disastersAny damages to your car in the event of a strike, riot or civil commotionAny liability claim from your passengers in the event of a car accidentAny compensation for the time your car is being repaired in the workshopComplimentary car usage for as many times as you need, in the event of theft or accident.But not every insurance plan can cover all of these coverage add-ons. If you need any additional coverage, be sure to select an insurance plan that offers the ones that meet your needs.

How can I calculate the premium for my vehicle insurance?

The premium for your vehicle insurance is calculated based on various factors. While specific formulas may vary among insurance providers, common factors considered include:Vehicle TypeSports cars, high-performance vehicles, rear-engine models, and intermediate-performance vehicles will all have higher premium rates than standard cars. This is due to the fact that the cost of vehicle repair will be higher in the event of an accident.Age & GenderYounger, inexperienced drivers inherently pose a greater risk to vehicle insurance providers, resulting in higher premium costs for the rookie driver. For a cheaper premium rate, it is preferable to have a few years of driving experience and a clean driving record. In addition, women tend to drive more safely than males, which enables them to pay less for their insurance.Coverages TypeThe cost of your insurance premium is determined by the coverage and additional benefits it offers. Generally, premium rates are higher with more extensive coverage and benefits. Typically, the cost of insurance increases when it covers both you and the third party.Geographical LocationYour premium rate is determined by where you live and the insurance coverage you purchase. Since accidents, theft, and vandalism are more common in cities than in rural regions, rates are typically higher in urban areas. Even though you live in a rural region, your premium rate will typically be greater if your vehicle is pricey.Driving RecordWhen compared to drivers who have a history of accidents, speeding citations, etc., safe drivers often pay lower premium rates. Pay attention to the road and stay out of any accidents to avoid paying a higher premium cost.Our app will provide the premium amount before you proceed.

What is No Claim Discount (NCD), and how does it affect my premium?

No Claim Discount (NCD) is a discount given by insurance companies for not making any claims during the policy period. It’s a way to incentivize safe and responsible driving. The NCD is usually represented as a percentage and is applied to the renewal premium of the insurance policy. Here’s an example to illustrate how NCD works:Let’s say you have a car insurance policy and during the policy term (usually 1 year), you haven’t made any claims. At the time of renewal, the insurance company may offer you an NCD of 20% for your next policy term. Here’s how the premium calculation might work:Current Insurance Premium: RM 1,000 (without NCD)NCD Percentage: 20%NCD Discount: 20% of RM 1,000 = RM 200Premium for Next Policy Term: RM 1,000 – RM 200 = RM 800So, with a 20% NCD, your insurance premium for the next policy term would be RM 800 instead of RM 1,000.The NCD percentage increases with each claim-free year, typically up to a certain maximum, offering higher discounts on the premium. The NCD rates for private cars, motorcycles, and commercial vehicles are as follows:No-Claim PeriodPrivate CarMotorcycleCommercial Vehicle1st year0%0%0%2nd year25%15%15%3rd year30%20%20%4th year38.33%25%25%5th year45%25%25%6th year onwards55%25%25%However, if you make a claim during a policy term, your NCD may be reduced in the subsequent policy term, leading to a lower NCD discount and a higher premium. It’s important to maintain safe driving practices to maximize and retain your NCD, resulting in lower insurance premiums over time.

SyncWealth Sdn Bhd202101028803(1429103-H)

+60 18-258 3957

[email protected]

Unit 3.07, Level 3, KL Gateway Mall, No 2, Jalan Kerinchi, Pantai Dalam, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

81 Ayer Rajah Crescent, #02-59 JTC Launchpad, Singapore 139967.

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