Rewards and Redemption
Effective Date : 4 April 2023
Program Start Date: The refreshed iLyF Rewards Loyalty Programme will begin on 1st April 2023.
Membership Tiers: The new iLyF Rewards membership tiers are simplified into three levels – Junior, Explorer, and Hero. Members will earn 1x base point for every unit of insurances/takaful purchased, and additional points for purchases made through the iLyF app.
Earning Points: Members can earn points through purchasing insurances/takaful and spending at partners. Points earned through purchases with iLyF app may vary depending on the membership tier.
Bonus Points: Bonus points can be earned under the membership tiers when purchasing insurances/takaful using the iLyF app. Linking a physical iLyF Rewards Card is encouraged for a seamless and more rewarding experience.
Membership Tier Maintenance: Membership tiers are determined based on the amount of points earned monthly through purchases with the iLyF app. Failure to meet the minimum requirements for each tier may result in a downgrade of the membership level.
Points Redemption and Impact on Membership Tier: Points redemption will not impact your membership tier as long as you meet the minimum monthly requirements.
Absence and Membership Tier: In case of absence and no points collection during a month, your membership tier will be affected based on the points collected in the previous month.
If you do not meet the minimum requirements for your current tier, you will be downgraded by one level in the following month.
Instant Level Up: Members will instantly level up as soon as they meet the minimum requirements for each tier. No extended grace period is necessary.
Points Comparison between iLyF App and Physical Card: Purchasing with the iLyF app grants different point multipliers depending on the membership tier, while using the physical iLyF Rewards Card will only grant 1x points for each unit of insurances/takaful purchased.
Reaching the Hero Level: To reach the Hero level, members need to earn at least [minimum points required] points per month by purchasing insurances/takaful and partner items with the iLyF app.
Checking Membership Tier: Members can check their membership tier and track the points needed to unlock the next level in the iLyF app.
Membership Tier: All members will begin at the Basic level upon account sign up
10 points = RM1 value. Tier refresh (validity) every 1 cycle year. Can redeem up to 5000 points for every transaction.
Lowest Tier/Basic (0- 99 Points)
- Earn 50 points for every sign up (one-time)
- Earn 20 points for every successful vehicle/family member added
- Earn 20 points for every successful referral sign up
- Earn 10 points for every RM100 transaction
- Earn 10 points for every RM100 of your referee transaction
2nd tier (100 – 499 Points)
- Earn 40 points for every successful vehicle/family member added
- Earn 40 points for every successful referral
- Earn 10 points for every RM100 transaction
- Earn 10 points for every RM100 of your referee transaction
3rd tier (500 – 999 Points)
- Earn 60 points for every successful vehicle/family member added
- Earn 60 points for every successful referral
- Earn 15 points for every RM100 transaction
- Earn 15 points for every RM100 of your referee transaction
4th tier (>1000 Points)
- Earn 80 points for every successful vehicle/family member added
- Earn 80 points for every successful referral
- Earn 20 points for every RM100 transaction
- Earn 20 points for every RM100 of your referee transaction
Bonus Points for Partners Product Purchase : Bonus points under each membership tier are only applicable when using the iLyF app to purchase insurances/takaful or other listed services at participating locations. All members will earn 1x point for every MYR 1 spent at partners regardless of the payment method.
Redeemed Points Expiration: Redeemed Points will expire after a validity period of 1 month or 30 calendar days from the date of redemption.
Staff and General Public Points Structure: Both staff and the general public will have the same points structure for the iLyF Rewards Loyalty Programme.
Changes to Terms and Conditions: Syncwealth Sdn Bhd reserves the right to modify, suspend, or terminate the iLyF Rewards Loyalty Programme or any part of it, including membership tiers, point values, and other benefits, at any time without prior notice.
Participation Eligibility: The iLyF Rewards Loyalty Programme is open to all individuals aged 16 or older, excluding employees of Syncwealth Sdn Bhd and its affiliates, partners, and their immediate family members, unless otherwise specified.
Non-Transferability: Points earned and membership status in the iLyF Rewards Loyalty Programme are non-transferable and cannot be combined with any other account.
Membership Termination: Syncwealth Sdn Bhd reserves the right to terminate a member’s account and revoke any earned points or benefits if the member is found to be in violation of the terms and conditions or engages in fraudulent activities.
Privacy Policy: By participating in the iLyF Rewards Loyalty Programme, members agree to the collection, use, and disclosure of their personal information as described in the Syncwealth Sdn Bhd Privacy Policy, which is available on the ilyf.io website.
Contact Information: For any questions or concerns regarding the iLyF Rewards Loyalty Programme, members can contact Syncwealth Sdn Bhd Customer Service at [email protected] or 018-258 3957. Additional information can also be found on the Syncwealth Sdn Bhd website at www.ilyf.io.
By enrolling in the iLyF Rewards Loyalty Programme, members agree to comply with these terms and conditions. Failure to comply may result in the termination of membership and forfeiture of any earned points or benefits.
