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Common Issue

Published on February 04, 2025

Related Questions

What additional services do I receive when purchasing or contributing to a policy or certificate on iLyF?
When you purchase or contribute to a policy or certificate on iLyF, you receive the following insurance-related services:Assistance with claims and refundsAdvice on product informationResponses to any queries or complaintsHelp with checking and resolving NCD issues for motor policies
How to use Grab PayLater when renewing insurance and roadtax?
To get started, activate the PayLater feature within your Grab app. Once that’s done, follow these simple steps to renew your insurance and road tax:Complete the renewal process on the iLyF platform.When it’s time to select your payment method, opt for GrabPay.Within the GrabPay options, select ‘PayLater by Grab’ from the Pay Later section.You’ll be presented with choices: ‘Pay in 4 Instalments’ or ‘Pay Next Month.’‘Instalment’ lets you split your payments into manageable segments.‘Postpaid’ allows you to defer the payment for this purchase to the following month, with the total amount due.This convenient feature gives you the flexibility to manage your payments in a way that best suits your preferences and budget.
What if my road tax is not renewed after 24 hours?
If your vehicle’s road tax hasn’t been renewed within 24 hours, it’s possible that there are outstanding traffic summonses associated with your vehicle. To address this, it’s crucial to clear any unpaid traffic offences to facilitate the road tax renewal process.You can conveniently check and settle these summonses through various channels such as MyEG, JPJ Portal, or the myJPJ App.Should you find that you have no outstanding traffic summonses, feel free to reach out to our dedicated customer support team. They’re here to provide you with friendly and helpful assistance to ensure your road tax renewal is processed smoothly.
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